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CUSTOMER CARE POLICY


OUR CUSTOMER COMMITMENT


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People and Potential

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OUR PROMISE TO VISITORS

Comments and Complaints

Complaints Procedure

Stage 1

A complaint can be made in person to any staff member or by phoning the front-of-house steward at Reception on 01935 812252. They will either pass you directly to the Curator or Chairman or log your complaint for their attention.

Alternatively you can write to:

Sherborne Museum
Abbey Gatehouse
Church Lane
Sherborne
Dorset DT9 3BP

Or e-mail: info@sherbornemuseum.co.uk

Stage 2

We will respond to all written complaints within one calendar month. If the complainant is still dissatisfied, a meeting can be arranged with the Chairman to discuss the matter personally.

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